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Jason Young


Jason Young is a hospitality, leadership, and emotional intelligence coach and communicator. He has worked with leaders in numerous companies and churches including Ford Motor Company, Life.Church, and Chick-fil-A. Jason is also the author of The Come Back Effect, which focuses on how hospitality can compel guests to return to a church or business.



Harnessing the Guest Experience

In the Harnessing the Guest Experience series, Jason Young explains techniques to understand and improve how guests experience your work. Lessons include: Be Fully Present; Focus on a Feeling; Observe Details, Everything Communicates; Recover Quickly; Reject "Just Okay"; What a Guest Should Feel; Know the Guest, and Think Scene by Scene.


Creating Team Culture

In the Creating Team Culture series, Jason Young shares ways to make your work more meaningful. Lessons include: Culture; Reach for Significance; Three Questions for a Stronger Business; Shift Work; Work vs. Home; and Why This is Important.