Horst Schulze’s Customer Experience and Employee Excellence Certification

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599.99

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Course Content

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Creating Excellence in Your Workplace – Part 1 4 Topics

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Follow Service Process

Creating Excellence in Your Workplace – Part 2 4 Topics

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Eradicate Defects

Immaculately Clean

Safety and Security

Excellence in Leadership – Part 1 3 Topics

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Leading Yourself

What is Excellence

Excellence in Leadership – Part 2 3 Topics

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No Desire to Lead

Hospitality Simplified 4 Topics

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Three Product Rules

Hospitality for Team Members

Behind the Scenes

Problem Resolution

Life Principles – Part 1 3 Topics

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Favorite Employees

Ladies and Gentlemen

Life Principles – Part 2 3 Topics

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Service Standards 5 Topics

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Managing Yourself

Dignity and Respect

Assist Each Other

Answer the Phone with a Smile