About In the Harnessing the Guest Experience series, Jason Young explains techniques to understand and improve how guests experience your work. Lessons include: Be Fully Present; Focus on a Feeling; Observe Details, Everything Communicates; Recover Quickly; Reject...
About In the Creating Team Culture series, Jason Young shares ways to make your work more meaningful. Lessons include: Culture; Reach for Significance; Three Questions for a Stronger Business; Shift Work; Work vs. Home; and Why This is Important.
