About In the Service Standards series, Horst Schulze shares the standards he developed at the Ritz-Carlton, and explains how you can utilize them in your own work. Lessons include: Managing Yourself; Positivity; Dignity and Respect; Assist Each Other; and Answer Phone...
About In the Life Principles series, Horst Schulze shares personal stories to illustrate how he lives his life. Lessons include: Ritz-Carlton; Favorite Employees; Ladies and Gentlemen; Failure; Family; and Advice.
About In the Hospitaly Simplified series, Horst Schulze explains how to start defining hospitality in your life and in your work. Lessons include: Three Product Rules; Hospitality for Team Members; Behind the Scenes Work; and Problem Resolution.
About In the Leadership series, Horst Schulze explains how leaders can stay focused and grounded. Lessons include: Leading Yourself; What is Excellence?; Wisdom; Vision; Integrity; and No Desire to Lead.
About In the Creating Excellence in Your Workplace series, Horst Schulze explains simple, no-nonsense approaches tocreating excellence at work. Lessons include: Greeting; Follow Service Process; Customize; Memorable; EscortGuest; Eradicate Defects; Immaculately Clean;...
