The Horst Schulze
Customer Experience and Employee Excellence Certification
Connect directly with Horst
and other classmates on
your journey.
Hear from Horst each week
as you are guided through
his custom video series.
Complete your personal
journey to excellence.
Each course begins with a virtual live kick off event, and includes eight weeks of content.
Two additional live events create an opportunity to explore excellence directly with Horst and the Arch + Tower team.
Unit 1
Part 1
Creating Excellence in Your Workplace
Unit 2
Part 2
Creating Excellence in Your Workplace
Unit 3
Part 1
Excellence in
Leadership
Unit 4
Part 2
Excellence in
Leadership
Unit 5
Hospitality Simplified
Unit 6
Part 1
Life Principles
Unit 7
Part 2
Life Principles
Unit 8
Service Standards
Apply Today!
Do you want to be a part of our first class? Please take a moment to fill out the application below. If selected, we will email you a registration form that can be submitted along with the course fee of $499.00.